Return Policy & Cancellations

Clear policies. No surprises.

We want you to feel confident about every purchase. Below is everything you need to know about returns and cancellations at Nordic Spaces.

What Is Nordic Spaces' Return Policy?

We want you to be happy with your purchase. We do our best to provide products that are unique, but made with quality in mind. Returns and refunds are considered only at the discretion of Nordic Spaces. Different rules apply to different types of merchandise based on whether the item is in stock, special-ordered, custom, clearance, or a mattress. The sections below explain each category.

In-Stock Furniture Returns

Only in-stock items will be considered for a refund if they are received back at our store within 10 days of purchase. All returns are subject to a 25% restocking fee. All return delivery, shipping, or postal charges are paid by the customer regardless of the size of the item. We will not accept items for a refund that have been damaged in any way. If we receive an item within 10 days of purchase in the same condition as it was sold, refunds are promptly given.

There are absolutely no cash refunds after 10 days of purchase. Store credit may be issued at the discretion of Nordic Spaces.

Special and Custom Order Returns

Special orders are placed with the manufacturer specifically for you. Once an order has been submitted to the manufacturer, it becomes non-cancellable. Custom orders, including pieces with custom fabrics, leathers, finishes, or configurations, are made to your specifications and are not eligible for return except in cases of manufacturer defect.

If you'd like to make a change to a special or custom order, please contact us as soon as possible. Once an order is placed with the manufacturer, changes generally cannot be made.

Mattress Returns

At this time, Nordic Spaces does not offer a sleep trial or comfort exchange on mattresses. Mattresses purchased at Nordic Spaces are non-returnable, except in cases of manufacturer defect covered under the warranty.

Our team works carefully with you in the showroom to help you find the right mattress before purchase. We're transparent about this policy at the time of sale, and we'll make sure you're confident in your choice before completing the purchase.

Clearance and "As Is" Items

Clearance, closeout, and "As Is" merchandise is sold without warranty and cannot be returned, exchanged, refunded, or credited. We're upfront about this at the time of sale, and pricing reflects the final-sale nature of these items.

Items That Cannot Be Returned

We regret we cannot accept returns of the following:

• Mattresses (except for warranty-covered defects)
• Items purchased "As-Is"
• Special Sales
• Futons
• Special Order Merchandise
• Items damaged after leaving the store

Delivery charges are non-refundable.

How Do Refunds Work?

Proof of purchase in the form of a receipt or invoice is required for all returns. We do not issue cash refunds — all refunds, with the exception of credit card purchases, are made by check only.

• Credit card purchases are refunded only to the credit card used for the original purchase.
• Check purchases are refunded after the original check clears our bank, in the form of a Nordic Spaces company check.
• Credits and refunds over $500 require up to 7 business days to process.

The value of missing accessories and any applicable open box fee will be deducted from the credit amount of the return. You're responsible for any unpaid balances on a finance or credit card account.

How Do I Cancel an Order?

To cancel an order, contact us as soon as possible at (907) 273-4333. The window to cancel depends on whether the item is in stock or has been ordered from the manufacturer. We'll walk you through your options based on your specific order.

How Do I Return an Item?

1. Contact Nordic Spaces

Call us at (907) 273-4333 or contact us through the website. We'll review the return with you and confirm whether the item is eligible based on its category and the date of purchase.

2. Return the Item to Our Store

Approved in-stock items must be received back at our store within 10 days of purchase, in the same condition as they were sold. All return delivery, shipping, or postal charges are paid by the customer, regardless of the size of the item. Bring your receipt or invoice as proof of purchase.

3. Refund or Credit Processing

Once the item is received and inspected, your refund or credit will be processed according to the original payment method. Credits and refunds over $500 require up to 7 business days to process.

Frequently Asked Questions