Guarantees
Furniture & Mattress Guarantees
Backed by the brands behind every piece.
Every non-clearance piece at Nordic Spaces is covered by the manufacturer's warranty. If something isn't right, we coordinate with the manufacturer on your behalf so you don't have to navigate it alone.
What Warranties Come With Nordic Spaces Furniture?
Furniture purchased at Nordic Spaces is covered by the warranty offered by the manufacturer of each piece. Coverage varies by brand and product, but most warranties cover defects in materials and workmanship under normal household use. Common coverage includes:
- Frame integrity and structural defects
- Mechanism failures (recliners, sleepers, motion furniture)
- Spring, suspension, and cushion core defects
- Manufacturing flaws in fabric, leather, or finish
- Hardware failures under normal use
What Isn't Covered Under Warranty?
Manufacturer warranties typically do not cover:
- Normal wear and tear
- Damage from misuse, abuse, or improper care
- Sun fading or environmental damage
- Accidental damage (this may be covered by a Protection Plan)
- Comfort or aesthetic preferences (a piece feels different than expected)
- Modifications made after purchase
What About Mattress Warranties?
Malouf mattresses are backed by manufacturer warranties that cover defects in materials and workmanship. Specific coverage and term length vary by model. Our team can walk you through the warranty for any mattress at the time of purchase.
Please note: at this time, Nordic Spaces does not offer a sleep trial or comfort exchange guarantee. Our team works carefully with you in the showroom to help you select the right fit. We may evaluate adding a comfort program in the future.
How Do I File a Warranty Claim?
1. Contact Nordic Spaces
If you believe your furniture or mattress has a warranty-eligible issue, call us at (907) 273-4333 or contact us through the website. Have your original purchase information available if possible.
2. Describe the Issue
Our team will ask about what's happening, when it started, and any photos or details that help us understand the problem. The clearer the picture, the faster we can move forward.
3. We Coordinate With the Manufacturer
We communicate directly with the manufacturer, follow their process, and advocate on your behalf. The manufacturer determines the resolution, which may include repair, part replacement, or replacement of the piece. Furniture, like most large purchases, is generally not refundable to the manufacturer for credit.
4. Resolution
Once the manufacturer's resolution is confirmed, we coordinate any in-home service, parts shipment, or replacement delivery needed to resolve the issue.
Are Clearance and "As Is" Items Covered?
No. Clearance, closeout, and "As Is" items are sold without warranty. No services or repairs will be performed on these items. We're transparent about this at the time of sale so you can make an informed decision.
Should I Consider a Protection Plan?
Manufacturer warranties cover defects, not accidents. If you want coverage for everyday accidental damage like spills, stains, rips, tears, or burns, ask about a Protection Plan at the time of purchase. Visit our Protection Plan page for full details.
Frequently Asked Questions
How long is the warranty on Nordic Spaces furniture?
Warranty length varies by manufacturer and product. Some brands offer limited lifetime warranties on frames; others offer 1, 5, or 10 year coverage on specific components. Your sales associate can walk through the specific warranty for any piece at the time of purchase.
Who do I contact for a warranty issue?
Always contact Nordic Spaces first. Call us at (907) 273-4333 or reach out through the website. We coordinate with the manufacturer on your behalf so you don't have to navigate the process alone.
How long does a warranty claim take to resolve?
Timelines depend on the manufacturer and the nature of the issue. Simple part replacements may take a few weeks; more complex resolutions can take longer. We'll give you an honest estimate and keep you updated.
Is there a fee to file a warranty claim?
Warranty service is generally free when the issue falls within the manufacturer's coverage. We'll let you know upfront if any costs apply. See our Return Policy for related details.
Does Nordic Spaces offer a mattress comfort guarantee?
Not at this time. Our team works carefully with you to help you find the right mattress in the showroom. We may add a comfort program in the future.
What if my issue isn't covered?
If the issue isn't covered under the manufacturer's warranty, we'll let you know and walk through what other options might exist. In some cases, accidental damage is covered under a Protection Plan if one was purchased.