FAQ
Frequently Asked Questions
The questions we hear most often, answered.
Browse by topic below. If you don't see your question, get in touch and we'll get you a clear answer.

About Nordic Spaces
What does Nordic Spaces specialize in?
We specialize in modern Scandinavian and Nordic-inspired furniture, including custom upholstery, dining furniture, recliners, sleeper sofas, media consoles, sustainable bamboo pieces, and Malouf mattresses.
Is Nordic Spaces related to Treeforms?
Yes. Nordic Spaces and Treeforms are sister stores that share ownership and a building, but each has its own focus. Nordic Spaces is dedicated to modern Scandinavian design, while Treeforms offers a broader selection.
Does Nordic Spaces have designers on staff?
Yes. We have on-staff designers who provide complimentary in-store design guidance. Learn more on our design services page. There's no consultation fee.
Where is Nordic Spaces located?
We're at 100 W 34th Ave, Anchorage, AK 99503, in midtown Anchorage just off Old Seward Highway.
The Nordic Spaces Difference
Why should I shop at Nordic Spaces instead of a big-box store?
Big-box stores compete on price and breadth. Nordic Spaces competes on quality, design integrity, and personalized service. The brands we carry are built to last decades, our designers help you make confident decisions, and almost everything is customizable. If you're investing in furniture you want to keep for years, our combination of curation, customization, and guidance is hard to match locally.
Are Nordic Spaces' prices competitive?
We carry premium brands at fair retail prices and offer financing through multiple partners to make quality more accessible. While we aren't a discount store, you get long-term value from furniture that holds up over time, plus complimentary design guidance and customization that other retailers charge extra for.
Do I need an appointment?
No appointment is required. Walk-ins are welcome during showroom hours. If you'd like dedicated time with a designer, we recommend calling ahead so we can schedule it. Find our showroom »
Custom Orders
Can I customize any piece at Nordic Spaces?
Most pieces can be customized in some way, though specific options vary by brand. Stressless, American Leather, Palliser, and Skovby offer some of the most extensive customization. Our team can quickly tell you what's available for any piece you're interested in.
Can I see fabric and finish samples in person?
Yes. We have samples in our Anchorage showroom so you can see and feel every option before deciding. Our designers can help you compare options side by side.
How much do custom orders cost compared to in-stock?
Pricing depends on the brand, materials, and specifications. Some custom configurations are similar to in-stock pricing; premium fabrics, leathers, or upgrades can add to the cost. We'll provide full pricing before you commit, and financing is available through multiple partners.
Do custom orders include a warranty?
Yes. Custom orders come with the manufacturer's standard warranty. See our Guarantees page for details.
Design Services
Is the design consultation really free?
Yes. We don't charge consultation fees, retainers, or hourly rates. Our designers are part of our team, and the guidance is included with shopping at Nordic Spaces.
Do I have to buy everything at once?
Not at all. Many customers furnish their homes in phases. Our designers can help you create a plan that works with your timeline and budget, prioritizing the pieces that matter most first.
Can you help with rooms beyond the living room?
Absolutely. Our team works on living rooms, dining rooms, bedrooms, home offices, and entryways, plus mattress and sleep planning through our Malouf collection.
What if I don't know what my style is?
That's exactly when our designers are most useful. They'll ask the right questions, walk you through the showroom, and help you identify what resonates. You don't need to have it figured out before you walk in.
Can you help match new furniture to existing pieces?
Yes. Bring photos or measurements of what you already have, and we'll help you select pieces that complement what's there rather than fight it.
Delivery
How long does delivery take after I place my order?
In-stock items are typically delivered within 1 to 2 weeks. Custom orders take 8 to 14 weeks for production, plus delivery scheduling once they arrive at our warehouse. Your sales associate will give you a more specific timeline based on your order.
Will the delivery team set up my furniture?
Our team will bring your furniture inside, place it in the room of your choice, and ensure it's positioned the way you expected. For pieces that require assembly, the team will assemble them at the time of delivery.
Will Nordic Spaces contact me when my order is ready?
Yes. We'll reach out by phone or email to schedule your delivery window once your order arrives at our warehouse.
How do I track my delivery?
Visit our Delivery Tracking page or contact us at (907) 273-4333 for an update on your order.
Can I change my delivery date?
Yes, with appropriate notice. Please contact us as soon as possible if you need to reschedule. Last-minute changes may be subject to additional fees.
Can someone else accept the delivery if I'm not home?
Yes, but we ask that someone 18 or older be present to inspect and sign for the delivery. Please let us know in advance if someone other than the buyer will be accepting the delivery.
What happens if my furniture arrives damaged?
Please inspect each piece at the time of delivery. If you notice damage, let our team know immediately so we can document it and begin a resolution. If damage is found later, contact us as soon as possible at (907) 273-4333.
Do you deliver outside of Alaska?
Our delivery service is focused on the greater Anchorage area and surrounding communities. For shipping or delivery outside of Alaska, please contact us at (907) 273-4333 to discuss options.
Financing
Does applying for financing affect my credit score?
Most financing partners use a soft credit pull for prequalification, which does not affect your credit score. Final approval may involve a hard pull. The specifics depend on the partner you choose; their disclosures will outline what to expect.
Can I use financing for custom orders?
Yes. Financing can be applied to custom orders, mattresses, in-stock pieces, and most purchases at Nordic Spaces.
What if I'm not approved?
If one financing option doesn't work, we may have alternatives. Our team can talk through other options that might be a fit.
Can I pay off my balance early?
Yes — both of our financing partners allow early payoff without penalty. Specific terms depend on the lender and the plan.
Where do I make my payments?
Payments are made directly to your financing partner, typically through their online portal or by mail. Payment details are provided when your account is approved.
Can I apply before visiting the showroom?
Yes. You can prequalify or apply online before visiting, then use your approved credit when you're ready to place an order. Have questions first? Visit our FAQ page or browse the showroom.
Furniture Care
How often should I clean my furniture?
Light dusting and vacuuming weekly is ideal. Deeper cleaning depends on use, but most pieces benefit from a more thorough cleaning a few times a year. Address spills and stains immediately.
Can I use household cleaners on my leather furniture?
No. Household cleaners, baby wipes, ammonia, and most all-purpose products can damage leather over time. Use only products specifically formulated for leather, and always test in a hidden area first.
How do I get a stain out of my upholstered sofa?
Blot, don't rub. Check the fabric's cleaning code first. For most water-based stains on W or WS fabrics, mild soap and water on a clean cloth will work. For tougher stains, consider professional cleaning to avoid making things worse.
What products do you recommend?
It depends on the piece. Our team can recommend specific products for your particular piece and material. We typically recommend products from the manufacturer when available, including for custom-ordered pieces with specialty fabrics or finishes.
Should I have my furniture professionally cleaned?
For deep cleaning of upholstered pieces, leather sofas, and rugs, professional cleaning every 1 to 2 years can be a smart investment. It extends the life of the piece and addresses dirt that home cleaning can't fully remove.
Guarantees & Warranties
How long is the warranty on Nordic Spaces furniture?
Warranty length varies by manufacturer and product. Some brands offer limited lifetime warranties on frames; others offer 1, 5, or 10 year coverage on specific components. Your sales associate can walk through the specific warranty for any piece at the time of purchase.
Who do I contact for a warranty issue?
Always contact Nordic Spaces first. Call us at (907) 273-4333 or reach out through the website. We coordinate with the manufacturer on your behalf so you don't have to navigate the process alone.
How long does a warranty claim take to resolve?
Timelines depend on the manufacturer and the nature of the issue. Simple part replacements may take a few weeks; more complex resolutions can take longer. We'll give you an honest estimate and keep you updated.
Is there a fee to file a warranty claim?
Warranty service is generally free when the issue falls within the manufacturer's coverage. We'll let you know upfront if any costs apply. See our Return Policy for related details.
Does Nordic Spaces offer a mattress comfort guarantee?
Not at this time. Our team works carefully with you to help you find the right mattress in the showroom. We may add a comfort program in the future.
What if my issue isn't covered?
If the issue isn't covered under the manufacturer's warranty, we'll let you know and walk through what other options might exist. In some cases, accidental damage is covered under a Protection Plan if one was purchased.
Protection Plan
How much does a protection plan cost?
Cost depends on the piece, but the 5-year Guardian plan is generally a small percentage of the purchase price. Our team can quote a specific plan for any item you're considering.
When can I add a protection plan?
Protection plans are added at the time of purchase.
How long do I have to file a claim after damage occurs?
Guardian requires claims to be filed within 30 days of the incident. We always recommend reporting damage as soon as possible to ensure smooth claim processing.
Does the protection plan cover everything?
Coverage varies by plan and provider, but most plans cover accidental damage from everyday use. They don't cover normal wear and tear or intentional damage. Our team will walk through the specific terms before you decide.
Returns & Exchanges
Can I return furniture to Nordic Spaces?
Only in-stock items are eligible — they must be received back at our store within 10 days of purchase, in the same condition as they were sold, and are subject to a 25% restocking fee. Custom orders, special orders, mattresses, futons, special sales, and "As-Is" items are final sale.
Are delivery fees refunded if I return an item?
No. Delivery charges are non-refundable. All return delivery, shipping, or postal charges are paid by the customer, regardless of the size of the item.
How long do I have to cancel an order?
In-stock items may be cancelled or returned within 10 days of purchase, subject to a 25% restocking fee. Special orders can only be cancelled before they're submitted to the manufacturer; once submitted, special and custom orders are non-cancellable.
Can I exchange an item?
Exchanges are handled on a case-by-case basis and depend on the item type and condition. Contact us to discuss your specific situation.
What if my item arrives damaged?
Inspect every piece at the time of delivery. If you notice damage, let our team know immediately so we can document and resolve it. Please note that items damaged after leaving the store are not eligible for return — though coverage may still fall under the manufacturer's warranty or a Protection Plan.
Service & Repair
Does Nordic Spaces offer in-house repair services?
We offer repair services through certified technicians. For specific repair needs, contact us at (907) 273-4333 and we'll let you know what's possible.
Can you service furniture I didn't buy from Nordic Spaces?
Generally, no. We focus our service team on furniture purchased through Nordic Spaces and Treeforms. For furniture purchased elsewhere, we may be able to recommend a local repair specialist.
Community & Donations
What organizations does Nordic Spaces support?
Our primary partner is Challenge Alaska, an adaptive sports and recreation organization. We also support a range of local nonprofits, schools, and community causes throughout the year.
Can my organization request a donation?
Yes. Visit our Donation Requests page for guidelines, criteria, and the form to submit your request.
Does Nordic Spaces donate furniture?
Yes, in some cases. Furniture donations are typically reserved for organizations whose missions align with our values, particularly those serving disabilities, accessibility, education, or family welfare. We also offer gift card donations and event sponsorships.
Does Nordic Spaces sponsor events?
Yes, on a case-by-case basis. Event sponsorship requests can be submitted through our Donation Requests page.
Does Nordic Spaces sponsor recurring events year over year?
Yes, we have ongoing partnerships with several organizations. See our community work for examples. New requests are reviewed alongside existing commitments, and we do our best to support both.
Will I hear back if Nordic Spaces can't accommodate the request?
Yes. We respond to every request, even when we're unable to provide support. We know how much work goes into fundraising and want to give organizations a clear answer.
Can I follow up on a request?
Of course. If you haven't heard from us within 3 weeks, please feel free to follow up by phone at (907) 273-4333 or by email.
How can I follow Nordic Spaces' community work?
Follow us on social media or join our email list. We share updates on partnerships, events, and community initiatives throughout the year.
Careers
Does Nordic Spaces have any open positions?
Open roles change throughout the year. Check our careers page for current postings, or send a resume to info@treeforms.net to be considered for future opportunities.
Do I need furniture or design experience to apply?
Furniture or design experience is helpful but not required. We've hired team members from a range of backgrounds. What matters most is genuine interest, attention to detail, and a willingness to learn.
Are positions full-time or part-time?
We have both full-time and part-time roles depending on the position and the season.
What's the application process like?
Send us a resume and a short note about why you're interested. If we see a possible fit, we'll reach out to schedule a phone or in-person conversation. From there, the process typically includes a working interview or showroom visit.
Where will I work?
All Nordic Spaces and Treeforms positions are based at our showroom and warehouse at 100 W 34th Ave, Anchorage, AK. Learn more about our team.